Privacy Policy
Last updated: 7 November 2026
Vintage Clan FZLLC (“Vintage Clan”, “we”, “us”) respects your privacy. This policy explains what information we collect when you visit vintageclan.com or place an order, how we use it, and the choices you have.
Who we are
Vintage Clan FZLLC, Dubai, United Arab Emirates.
Email: infor@vintageclan.com · Phone: +971 55 285 8709
What we collect
When you place an order: your name, delivery and billing address, email address, phone number and the items you buy.
When you pay: card payments are processed securely by our payment provider, WooPayments (Stripe). We never see or store your full card number.
When you create an account: your name, email address and a password, which is stored encrypted.
When you join our newsletter: your email address and, if you choose to give it, your name.
When you contact us: whatever you share in your message, call or WhatsApp.
When you browse the site: basic technical information such as your browser, device and pages visited, collected through cookies (see below).
How we use your information
- To process, deliver and support your orders
- To reply to your questions and requests
- To send order updates, such as confirmation and dispatch emails
- To send our newsletter, only if you have subscribed. Every email has an unsubscribe link.
- To keep the website secure and prevent fraud
- To understand how the site is used so we can improve it
- To meet our legal, tax and accounting obligations
We do not sell your personal information.
Who we share it with
Only with trusted services that help us run the shop, and only what they need:
- Payment processing: WooPayments / Stripe
- Delivery: our courier partner receives your name, address and phone number
- Email: Brevo for our newsletter
- Analytics: Google Analytics
We may also share information when the law requires it.
Cookies
Cookies are small files stored in your browser. We use:
- Essential cookies to keep your cart, process checkout and keep you signed in. The site cannot work without these.
- Analytics cookies to understand which pages are visited, so we can improve the site.
You can block or delete cookies in your browser settings. Blocking essential cookies may stop the cart and checkout from working.
How long we keep it
We keep order records for as long as required for accounting and legal purposes typically 5 years. Newsletter details are kept until you unsubscribe. Account details are kept until you ask us to delete your account.
Your rights
You can ask us to:
- show you the personal information we hold about you
- correct anything that is wrong
- delete your information, where we are not required by law to keep it
- stop sending you marketing emails at any time
To make a request, write to infor@vintageclan.com. We will reply within 30 days.
Security
We use secure (HTTPS) connections and trusted payment providers, and limit access to your information to those who need it. No method of sending information over the internet is completely secure, but we take care to protect it.
Children
Our shop is intended for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Questions about your privacy? Write to infor@vintageclan.com.